get knowledge

Refund and Returns Policy

At “get knowledge” , we are committed to providing high-quality design services and ensuring that our clients are fully satisfied with the results. Since our services are primarily digital and customized to your individual preferences, our Refund and Returns Policy is designed to be clear and transparent, offering you peace of mind when engaging with us.

1. Refunds for Design Services:

As our services are primarily digital (e.g., online consultations, interior design plans, 3D visualizations, etc.), they are non-refundable once the work has commenced. This is because the services are tailored to your specific needs and delivered electronically, making it impossible to return or exchange the work.

However, we are committed to ensuring your satisfaction, and if you are not completely satisfied with the work provided, we offer the following:

  • Initial Consultation and Revisions: After the initial consultation or the first draft of any design work (e.g., floor plans, mood boards, etc.), if you are not satisfied with the direction of the design, you may request revisions or adjustments. We allow for 5 to make sure the final product meets your expectations.
  • Communication and Feedback: We encourage open communication throughout the project. If you have concerns about the service or if the design is not aligning with your expectations, we will make every effort to address your concerns in a timely and professional manner.

2. Cancellations:

  • Cancellation Before Work Commences: If you decide to cancel your service before the design process begins (i.e., prior to any work being initiated or designs being started), you are eligible for a full refund.
  • Cancellation After Work Begins: If the design process has already begun, cancellations are subject to a 20% cancellation fee, reflecting the time and effort spent on the project up until that point.

3. Digital Deliverables:

For services that involve the delivery of digital content (e.g., design files, 3D renderings, mood boards, etc.), once the files have been delivered to you electronically, no refunds or exchanges are possible due to the nature of digital products. If there are issues with the files or technical problems, we will work with you to resolve them promptly.

4. Service-Specific Exceptions:

In some cases, depending on the specific service you’ve requested (e.g., product sourcing or furniture orders), there may be additional terms and conditions related to refunds. Please review the individual service descriptions for any specific terms.

5. Support and Resolution:

If you have any concerns or issues with the service you’ve received, please reach out to us directly at info@getknowledge.city. We are dedicated to addressing your needs and will work with you to ensure that the final design meets your expectations.

6. Refunds for Third-Party Products:

If your service involves the purchase or sourcing of third-party products (such as furniture, accessories, or materials), please note that refunds for these items are subject to the individual retailer or supplier’s policies. We can help guide you through the returns process, but any issues with third-party products should be addressed directly with the supplier.

7. Legal Rights:

This policy does not affect your statutory rights under applicable consumer protection laws. If you have any questions about your rights regarding our services, please feel free to contact us.

8. Contact Information:

For any questions related to our refund and returns policy, or if you wish to discuss your service or request a revision, please contact us at info@getknowledge.city

Our Promise to You:

We strive to offer a seamless, enjoyable design experience and are here to ensure your complete satisfaction. If you are unhappy with any part of your experience, we are here to listen and find solutions that work for you.

Thank you for trusting us with your design needs. We look forward to continuing to serve you and making your space truly exceptional!